If your signature images aren’t showing for recipients, it’s almost always one of three things: the recipient’s email client is blocking images, the recipient needs to download images manually, or your Mirosign subscription has lapsed.
Is the recipient’s email client blocking images?
The recipient’s email client may have image blocking enabled, which stops images loading automatically. This is a security feature some clients use to protect users from malicious or spam emails. To allow images, the recipient needs to open their email client settings and enable the option to download pictures automatically in HTML email messages.
Does the recipient need to download the images?
Some email clients don’t display images automatically and show a placeholder or icon instead. The recipient has to click the placeholder or icon to download and view the image. This is usually indicated by a message or prompt in the email.
Has your subscription expired?
Your subscription payment is taken automatically from the card used when you opened your account, but a renewal can fail — for example if a debit or credit card has expired. Log in to Mirosign and add a new card to renew your subscription. Once it renews, your logo and images will return to your email signatures.
See more about subscription and billing here, or read why your email signature can look wrong on reply emails.